Privacy Policy — Hot Lips Hot Sauce

Last Updated: October 12, 2026

At Hot Lips Hot Sauce (“Hot Lips,” “we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://gothotlips.com, make a purchase, subscribe to our communications, or interact with our services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our website, create an account, place an order, subscribe to our newsletter or SMS program, complete a form, contact us, or participate in other activities and services we offer.

Depending on your interaction with us, the information we collect may include:

• Name

• Email address

• Mailing and shipping address

• Telephone or mobile phone number

• Billing information and payment details

• Order history and purchase information

• Communication preferences and marketing consent records

• Information you voluntarily provide when contacting us

Payment information is processed through our payment service providers. We do not intentionally retain complete payment card details when payment processing is handled by those providers.

2. How We Use Your Information

Hot Lips may use the information we collect for the following purposes:

To process and fulfill orders: We use your information to process payments, ship purchases, provide order confirmations, communicate shipping updates, and assist with returns or customer service requests.

To improve customer service: Information you provide helps us respond to questions, resolve concerns, and support your needs more efficiently.

To personalize your experience: We may use information in aggregate or, where permitted, at an individual level to understand customer preferences and improve our website, products, and services.

To send emails: With appropriate permission where required, we may send newsletters, product announcements, promotional offers, order updates, and responses to your inquiries. You may unsubscribe from marketing emails using the unsubscribe link included in the message.

To send SMS messages: If you separately opt in to our SMS program, we may use your mobile phone number to send promotional messages, special offers, new flavor announcements, restock alerts, and other marketing messages. Where applicable, we may also send transactional or service-related text messages.

To maintain security and comply with the law: We may use information to prevent fraud, protect our business and customers, comply with legal obligations, and enforce our policies.

3. SMS and Text Message Privacy

If you provide your mobile phone number and expressly opt in to receive SMS messages from Hot Lips Hot Sauce, we may send you text messages in accordance with your consent and applicable law.

• Message frequency: Message frequency varies.

• Message and data rates: Standard message and data rates may apply, depending on your wireless carrier and plan.

• Opting out: You may opt out at any time by replying STOP to a text message from us. You may receive a confirmation message after opting out.

• Help: Reply HELP for assistance or contact us at hotlipsfruit@gmail.com.

• Consent is optional: Consent to receive marketing text messages is not a condition of purchasing any product or service.

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile information with service providers, such as SMS platform providers, solely as necessary to operate and support our messaging program, subject to applicable contractual and legal privacy protections. SMS consent records will not be shared with third parties for their independent marketing purposes.

Opting out of SMS marketing does not necessarily stop transactional or service-related communications that are permitted by law and necessary to fulfill an order or provide a requested service.

4. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Sharing Your Information

Hot Lips does not sell, trade, or rent personal identification information to others.

We may disclose information to trusted service providers when necessary to operate our business, including website hosting, payment processing, order fulfillment, shipping, customer support, analytics, email communications, and SMS messaging services.

These providers may access information only as necessary to perform services on our behalf and subject to applicable agreements and legal requirements.

We may also disclose information when required by law, to protect our rights or property, to prevent fraud, or in connection with a business transaction, where permitted by law.

6. Cookies and Website Technologies

Our website and service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website traffic, improve functionality, and, where permitted, support advertising and marketing activities.

You may be able to manage cookies through your browser settings and any privacy or cookie preference tools made available on our website. Disabling certain cookies may affect website functionality.

7. Third-Party Services and Links

Our website may contain links to third-party websites, social media platforms, payment providers, or other services. These third parties maintain their own privacy policies and practices. Hot Lips is not responsible for the privacy or security practices of websites or services that we do not control.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.

The applicable retention period depends on the type of information and the purpose for which it was collected.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information we hold about you. You may also have the right to object to or restrict certain processing.

You may unsubscribe from marketing emails using the unsubscribe link in our emails and opt out of SMS marketing by replying STOP.

To submit a privacy-related request, contact us at hotlipsfruit@gmail.com. We may need to verify your identity before fulfilling certain requests.

10. Children's Privacy

Our website and marketing services are not intended to collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

11. Changes to This Privacy Policy

Hot Lips reserves the right to update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or how we handle your personal information, please contact us:

Hot Lips Hot Sauce

Website: https://gothotlips.com

Email: hotlipsfruit@gmail.com

Worth the burn!